Measures against customer harassment are in place
Yesterday, we had the monthly financial meeting at the Ginza Headquarters.
In the past, about 70 executives would squeeze into a classroom-sized room, but now we hold the meeting via Zoom, which is much more comfortable.
Monthly corporate financial results and annual forecasts are announced.
Particularly, there is a report on the management improvement of loss-making facilities and a new business proposal discussion.
I was pleased to see new business proposals that had not been presented before.
My current management policy is to carefully avoid headwinds and conserve energy.
The goal for this year is a balanced reduction.
We will not open new facilities that are not feasible.
Old facilities that have been in operation for more than 25 years will be closed and rebuilt into large-scale, modern, multi-functional facilities.
Among other things, there was also a seminar on customer harassment conducted by our legal advisor.
The posters designed by the lawyer will be displayed in all of our facilities.
My most important customers are the employees of Koyama G.
I will not tolerate customers who are rude and disrespectful, especially when it comes to our staff who care for people 24 hours a day, 365 days a year, as if they were family.
Customers are not gods.
They are ordinary people, just like us.
Just as patients choose hospital facilities, Koyama also chooses the patients and users it serves.
Koyama G has a system for handling complaints, and both executives and lawyers are involved.
We also actively provide staff training for this purpose.
Healthcare and welfare are about mutual support with families.
Koyama G works 24/7 for families who understand this and show gratitude. So do I.
Noto Earthquake 321st Day – Blood Sugar 136
Last night, I had Chinese food at a hotel. The Tokyo Tower was dazzling.
Koyama Group Representative, Thunderbird Representative, Vice President of Health Station
Yasunari Koyama